We collect- both personal and non-personal information to provide you with a seamless travel experience. Personal information may include your full name, contact number, email address, residential address, travel dates, preferences, identity proof (such as Aadhaar or passport), emergency contact, and payment details. This data is typically collected when you make an inquiry, fill out a booking form, subscribe to our newsletters, or make a payment. Non-personal data such as your IP address, browser type, device details, and browsing behavior is collected automatically through cookies and analytics tools to help us improve our website’s performance and user experience.
The information we collect is used for processing bookings, confirming travel arrangements, providing trip updates, handling payments, offering customer support, assisting with permits or documentation (especially in regions like Bhutan, North-East India, or protected areas), and sending relevant travel offers if you opt-in. We may also use your data for internal business analysis, website improvements, and to meet any applicable legal requirements.
We do not sell or rent your personal data under any circumstances. However, we may share limited information with trusted third parties—such as hotels, transport providers, local guides, or payment gateways—strictly for the purpose of executing your travel services. These partners are required to protect your information and use it only for the intended purpose. In rare cases, we may be required to disclose information to government authorities or regulatory bodies if mandated by law.
Your data security is extremely important to us. We use SSL encryption for secure browsing, store data on protected systems, and limit access to authorized personnel only. Payment information is processed via secure third-party gateways and never stored on our servers. While we take all reasonable precautions, no system can be 100% secure; in the unlikely event of a data breach, we will notify you promptly as required by law.
Our website uses cookies to remember your preferences, analyze traffic, and offer a more personalized browsing experience. You can disable cookies through your browser settings, though it may impact some website functionality.
As a user, you have full control over your personal data. You can request access, correction, or deletion of your information at any time. You may also withdraw consent for marketing communications or unsubscribe from promotional emails. To exercise any of these rights, simply contact us at support@darjeelingtravels.com.
We retain your personal information only for as long as necessary to fulfill the services you’ve requested and to comply with legal or regulatory obligations. After that period, your data is securely deleted or anonymized.
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before sharing any information.
We may occasionally update this Privacy Policy to reflect changes in legal requirements or business practices. The most current version will always be available on this page, along with the effective date. We recommend reviewing it from time to time.
If you have any questions, concerns, or requests regarding this Privacy Policy, please feel free to reach out to us at support@darjeelingtravels.com or call us at +91-7866886692. You may also visit our office at Darjeeling Travels, Airport More, Bagdogra, Siliguri, West Bengal 734014 during working hours.
Let me know if you'd like to adjust this to include Hindi translation, Indian legal references (like the IT Act), or GDPR-specific clauses.
Grievance Officer